Hilton's CEO says problem-solving — not perfect service — keeps guests coming back

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Psychology says people who don't like talking to customer care aren't necessarily antisocial, they may be trying to reduce stress and uncertainty

Psychology suggests that people who dislike talking to customer service are not necessarily impatient, rude, or antisocial.
Inc

How Customer Problem Statements Can Solve Real Paint Points

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...
AOL

9 top customer service challenges — and how to overcome them

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...